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Adopting a New Approach to Customer Service Management
In 2016, ServiceNow employed Intergram to survey 200 senior manager in customer services roles at companies in the United States with 500 or...
4 Collaboration Hacks for Winning Teams
In our fast paced and global world, creativity and innovation are happening on teams in offices, at work stations, and remotely around the...
7 Types of Hackers
IT is rapidly changing and the techniques hackers use to threaten massive systems are changing too. With extraordinary transformation happening at every level...
OKRs or objectives and key results is the framework or management method that aims to define and track company objectives and their main...
Understanding Compliance Audits in the Modern World
Compliance audits by definition is a sticky subject. It causes people to feel jittery and IT heads become concerned about whether they are...
How Redundant DNS Services Improve End User Experience
Careful analysis of global DNS performance is critically important for the user experience including reducing downtime risk and improving high availability. According to...
How VDI Deployment Can Ease the Pain of Organizational Disruption
One of the ongoing challenges for modern IT managers and CIOs is keeping up with the continuous changes in technology. It is hard...
5 Major Problems CIOs Face and How to Overcome Them
Today, people are able to connect in more ways than ever before. Collaboration inside and outside of organizations in real time allows for...
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