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Customer Service Trends to Understand
Hi! My name is Stephen. I’ve been in customer service for over 30 years...

The 5 Drivers of Digital Disruption
Hi! My name is Brad. I am an IT professional that has a...

What You Need to Know about Pre and Post GDPR
Hey, I’m Tim and I’m an IT professional. Since the implementation of GDPR,...

How Data Can Help Retailers Improve Revenue and Performance
Meet Andy. Andy is the head of marketing for his retail business and is...

What Is Agile Customer Care
Mark has been a customer service representative for over 30 years and...

What Do Multi-Channel Customers Want?
Customers today require human communication combined with the speed and efficiency of...

How Customers Get Lost Between Store and Site
Many customers today begin their shopping journey online before they visit a...

What the 4th Industrial Revolution Has in Store for Product-Oriented Companies
As we enter the fourth industrial revolution, product-oriented companies like manufacturers, retailers,...

What Solid Omnichannel Foundation Looks Like
If e-commerce is a main priority for your company, there will be...

The Digital Commerce Imperative Seamless, Personalized, and Connected Customer Experiences
Digital touchpoints have become the main way customers experience a brands' product...

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