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Learn how King Power improved customer communication and cut costs by 30% using 8x8's SMS API during the pandemic.

Discover how King Power, Thailand’s leading duty-free retailer, revamped its eCommerce strategy with 8×8’s SMS API. Confronted with a downturn in tourism due to the pandemic, King Power needed a cost-effective solution to bolster customer communication and reduce eCommerce expenses.

Partnering with 8×8 provided King Power with a powerful SMS API, allowing the company to efficiently connect with over 850,000 customers through 200,000 SMS annually. This strategic integration not only cut operating costs by 30% but also enhanced the customer experience with high delivery rates and minimal errors.

Download the PDF to see how King Power harnessed 8×8’s SMS API to drive digital excellence and maintain top-notch customer satisfaction during challenging times.