

How 8x8 SMS API supercharges eCommerce at King Power
Discover how King Power, Thailand’s leading duty-free retailer, revamped its eCommerce strategy with 8×8’s SMS API. Confronted with a downturn in tourism due to the pandemic, King Power needed a cost-effective solution to bolster customer communication and reduce eCommerce expenses.
Partnering with 8×8 provided King Power with a powerful SMS API, allowing the company to efficiently connect with over 850,000 customers through 200,000 SMS annually. This strategic integration not only cut operating costs by 30% but also enhanced the customer experience with high delivery rates and minimal errors.
Download the PDF to see how King Power harnessed 8×8’s SMS API to drive digital excellence and maintain top-notch customer satisfaction during challenging times.