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TRENDING WHITEPAPERS
TRENDING WHITEPAPERS
How to Influence the Customer Journey for Better Business Outcomes
Carter is a chief marketing officer for a major IT company in Nevada. As valuable as he is to his company his efforts...
5 Technologies to Explore That Will Change Customer Service by 2021
When it comes to making advancement in technology, most company managers and directors typically think just a couple years ahead, perhaps, buying themselves...
Why Customer Service Operations Have Become Smarter and More Strategic
We might be living in the digital age, but we’re also living in the age of the customer. Customers expect top-notch, easily accessible,...
5 Reasons to Move to a Cloud-based Contact Center
Contact center interaction management or CCIM software continues to be transformed into a cohesive service that vendors offer. It facilitates a multichannel interaction...
What You Need to Know from Your Commerce Marketing Automation Vendor
With multiple platforms and applications for marketing and automation, there is the opportunity for enhanced IT development and the struggle to keep up...
Cloud Telephony: 3 Stages of Implementation
Cloud-based communication is quickly transforming the way in which businesses communicate with their clients and customers through the telephone. Traditional phone systems for...
Onboarding the Right Way
Onboarding is typically seen as the orientation or initiation process of new hires. This process can last from before the individual begins their...
Bringing HR Back to the Future
Ask any business what its biggest challenge each year is and you’re bound to hear that recruiting and retaining the best talent possible...
Why You Should Be Using a Digital Advertising Campaign
Digital or internet advertising is when companies leverage the power of internet technology to promote products and services to businesses or consumers. Buyers...
7 Key Requirements for Modern ADC
Applications are super important for running your business. Digital trends are transforming the way these applications are built, run, and managed. Today, applications...
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