Business is a tricky animal to tame, there are so many variables to the running of a good business. One of the biggest variables is customer service. It doesn’t matter how good of a product you have, if you don’t have the right customer service agents to communicate and help solve issues, you may as well not have a product at all.
As businesses grow and revenues and operating expenses add up, the need for more customer service representatives will grow as well. Because of that growth, we have the modern calling center filled with reps to take on hundreds or even thousands of calls a day from customers looking for support. The biggest hurdle within these call centers are the ways to access customer data.
For many, it entails jumping from different screens and logging into different websites, while simultaneously juggling multiple phone conversations. The process can be daunting. It can also increase the time it takes to access customer data or to solve the customer’s issue. This can cause the customer further irritation and possible turnover as they will seek another company who can handle their needs.
RingCentral looks to solve these types of issues with effective cloud communications and contact center solutions. Headquartered in Belmont, California, RingCentral has offices around the world to help companies further improve their customer support, reduce friction, and boost engagement.