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Why Support Teams Dont Consider Mobile Support as an Option

Why Support Teams Dont Consider Mobile Support as an Option

Hi! My name is Audrey.

Recently I’ve been hearing more and more companies not offer mobile support as an option to customers. As an IT professional, I understand how dangerous this can be.

There are many reasons why companies should consider mobile support as an option including:

Users Need Support for Mobile Devices

As demand grows for remote support as a standard service, forfeiting opportunities to add mobile support offerings puts companies at a competitive disadvantage and potentially loses revenue and hurts customer satisfaction.

Consistent Customer Experience is Important

Customers expect to receive a consistent, engaging remote support experience on their preferred devices and platforms. Any provider that disregards mobile technology risks unhappy users and damaged brand loyalty.

Mobile Support is a Priority

Many companies think support for mobile devices isn’t a priority for their agents but this isn’t true. Instead, not offering mobile support makes it more difficult for agents, who are forced to return to time-consuming, labor-intensive manual processes.

While many companies think their existing support offerings are sufficient to uphold their reputation for service excellence, without offering mobile support, they’re losing customers and brand reputation.

If you want to learn more about why offering mobile support is critically important, click the link below for more information.

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