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UCaaS and CCaaS: A Hybrid Work Solution

A latest survey reveals that UCaaS and CCaaS are high in demand with single-vendor solutions. Buyers strongly emphasize collaboration hardware integration with existing and CRM/CSM platform compatibility. Other main UCaaS requirements include security, unified messaging, audio and video calling, and access to emerging features like AI-driven assistants, transcription, and translation. They help support hybrid work and drive the EX.

In CCaaS, the focus of the decision-maker is on how well a solution fits within current communications and CRM systems. Decision-makers want to see innovation in support for digital channels and more sophisticated AI capabilities to drive even better CX across voice, video, and digital channels. Vendors can blend stability with innovation while maximising the investments in existing infrastructure when using a unified approach to deliver high-quality seamless media experiences.

Download this PDF and discover the value of streamlined, hybrid-ready UCaaS and CCaaS solution:.