Hi! My name is David.
As an IT professional, I get asked a lot what the relationship between information technology and operational technology is for IoT initiatives. As businesses shift into the digital realm, IoT sensors collect and provide access to the operational data required to optimize businesses and deliver new products and services. If you’re looking to improve business operations, keep these six areas where perception and reality between information technology and operational technology may not match, in mind.
The Value Gap
While IoT has the potential to bring vast amounts of operational and customer data to the table, yielding valuable and actionable insights in near-real time, your information technology and operational technology teams may value the strategic benefits of IoT differently, creating a value gap.
The Impact Gap
The perceived risk of failed IoT projects is not viewed equally between information technology and operational technology teams and since IoT initiatives impact both internal costs and customer revenue failed IoT initiatives impact jobs more than customers.
The Leadership Gap
Information technology and operational technology teams have different perspectives on who is responsible for driving IoT initiatives, creating a leadership gap that may impact the efficiency and success of IT/OT collaboration.
The Success Gap
When it comes to successful collaboration, information technology, and operational technology teams have different perspectives on how well they work together. These differences in how IT and OT perceive their respective roles in supporting and driving IoT initiatives create the success gap.
The Challenge Gap
Differences in the perceived challenges to successful IoT implementations can defocus collaboration and planning initiatives, creating the challenge gap. To overcome these gaps, information technology, and operational technology teams need to partner not just on projects but also on collaboratively addressing these barriers, including shared risk and reward frameworks.
The Budget Gap
When it comes to funding future IoT projects, information technology and operational technology teams have different expectations, creating the budget gap. Overcoming this gap may require not only closer budgetary collaboration between IT and OT groups but a more customer- and outcome-driven perspective on the role of IoT in driving business value through increased leverage of operational and customer data.
Once you have a better understanding of how these gaps can affect your IoT initiatives, you’ll be able to foster more collaboration between your information technology and operational technology teams.
If you want to learn more about the six IoT perception gaps, click the link below for more information.