Corporate communication and task management are always difficult at the frontline level. Unlike desk employees who are often in front of their computers, those working on the frontlines are on their feet and don’t have easy access to email and other company resources.
The key to improving communication, task management, and in-store execution is to bring all these components together into one platform – and one app.
Doing so gives employees the tools they need to do their jobs well while giving employers access to data and insights that can be used to further improve.
Most non-desk workers rely on their mobile devices, and in the absence of a formal corporate comms platform have created their informal workplace communications solution, using text messaging, phone calls, or consumer apps like WhatsApp to communicate with their managers, fellow team members, and HQ.
How WorkJam Improves Task Management and Program Execution
- More visibility into every step of the process
- Effectively evaluate task completion
- A stronger feedback loop
- Target remedial action
Adopting the benefits of a digital workplace
Streamlined task management is just the beginning. Using WorkJam to communicate, train the workforce as well as facilitate the task and program execution delivers a ton of value down to your frontline which translates to superior adoption rates.
WorkJam customers regularly achieve 89% adoption on average and thus stronger store performance, lower risks, and a more productive frontline workforce. Consider the following.
- Higher employee confidence and better customer experiences
When employees have clear instructions and feedback, they gain the confidence to execute tasks more effectively, which translates into better customer experiences. This is particularly true in the age of the pandemic when people need to feel more reassured in the things they do.
- More data for analyzing trends and performance
With more visibility into how tasks are performed across all your locations, it’s easier to spot trends and areas for improvement.
- Better compliance
Tracking various task components — including when and where a task was completed, and the people involved — is essential for record-keeping and compliance. With various regulations requiring employers to follow specific policies, it’s critical to have a log of everything you’ve completed.