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Leveraging the Cloud Environment to Improve Operational Efficiency and the Customer Experience

As business operations scale, companies are faced with the constant problem of a lack of storage space for all the new and expanding data. That’s when they turn to cloud services. Contrary to popular belief, the cloud can be used for more than just storing data. The cloud environment can be used to automate and customize various other tasks such as data integration, filtering, and reporting. This will not only lead to reduced costs, increased efficiency and effectiveness, and more accurate performance, but will also aid in eliminating complexity that is generally associated with such tasks.

When employees experience a reduced work load and eliminated tasks, they can better focus their knowledge, skills, and experience on generating real time results instead of just spending hours (or days) on filtering all the data and creating Excel reports. This whitepaper shows how NICE performance management tools leverage the power of the cloud, improve workplace efficiency, and enhance customer experience.