Unified communications, or UC, is a system in business and marketing that integrates various different communication services and tools such as chat, voice, audio conferencing, video conferencing, web conferencing, desktop sharing, telephony, voicemail, email, short message services (SMS), fax, business process integration (BPI), text messaging, fixed-mobile convergence (FMC), data sharing, interactive voice response (IVR), mobility features, speech recognition, and call control together, integrating software to provide a user interface and user experience across whatever device is in use.
Unified communications brings all the ways your business communicates together and makes its more efficient to communicate with each other by putting it all in one united system, where messages can be sent and received through different mediums. Besides more efficient communication, some other benefits that unified communications provides are better customer service, greater employee productivity, reduced costs, increased revenue, the ability to make less do more, and connecting remote and mobile workers.
A unified communications system would probably consist of a UC server or platform, communications devices such as phones, earphones, cameras, and microphones, a private bank exchange, or PBX, business communication getaways, and a video bridge or multipoint control unit (MCU).
This whitepaper notes that most IT executives are dissatisfied with their communications platforms. It also identifies the top five challenges they have when it comes to communication and collaboration across the business, and points out that most organizations have multiple communication platforms, which complicates things for everyone. It then introduces a new solution to these challenges. IT executives looking to improve communication in the workplace should read this place.
This whitepaper offers a unified communications solution to the collaboration problems that tend to exist in many organizations. It also explains some of the benefits that such a solution can have on your business.