Cloud Telephony: 3 Stages of Implementation
Cloud-based communication is quickly transforming the way in which businesses communicate with their clients and customers through the telephone. Traditional phone systems for a large or even a small company are expensive to set up, equally as expensive to maintain and are limited in integration and functionality.
Additionally, one wire failure can disrupt the entire phone system leaving managers, employees, and clients stranded. When it comes to maintenance and upgrade costs, the hardware alone can be incompatible with the overall company goals for communication. What’s more? With frequent security breaches on the rise, one small disruption in your telephone system can be bad for business.
Being digital and mobile means that the potential exists for communication to happen all the time, day or night. With that in mind, a highly integrated system is far better to set up and monitor over time. Such a system allows everyone to continue working and to share resources without lag or expense for extra licenses and connections.
To implement an integrates telephone system, you must be sure that the right UC model is selected that meets your company’s goals and keeps teams connected wherever they are on whatever device they are using. Implementation is divided into three stages:
1. PLANNING
Do your research, ask questions, assess your business, and prepare for a cloud communication system.
2. DELIVERY
Help your team adapt to the change and identify areas for improvement and boosted value.
3. OPERATION
Ensure that an infrastructure of monitoring, reporting, and support are in place at all.
A KPMG study found that companies can save up to 20% by shifting communication to the cloud. That big of a savings is worth the investment.
