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Best Practices for Transitioning from Legacy Voice to VoIP and UC&C

Video communications are shifting from Legacy Telephony to Voice over IP (VoIP) and Unified Communications Collaboration (UC&C) for cost efficiency and improved productivity. But, this shift isn’t easy. There are many details that need to be planned out for this to run smoothly.

Implementing VoIP and UC&C allows more than just calls from your work phone. It includes text messaging, video chatting, conference chats, and more. Do you want to know the best practices for transitioning from Legacy Voice to VoIP and UC&C?

When transitions to VoIP and UC&C you have 2 options, Hosted PBX/VoIP or SIP Trunking. Both of these options have a lot of benefits. It depends on what type of service you are looking for.

Whether you choose Hosted PBX/VoIP or SIP Trunking, there are 5 practices you should keep in mind for your transition.

1. Bring your IT and phone operations together.

Your IT department plays a big part in this transition. Make sure that your IT department learns how voice services work so they can properly attend to any issues.

2. Assess network bandwidth requirements.

You need to make sure you have the bandwidth for VoIP and UC&C. These run off of your internet, and if you don’t have the bandwidth, it will work poorly.

3. Build-in redundancy.

Make sure that all issues can be dealt with correctly.

4. Get the Resources you will need for VoIP.

You don’t want to begin the transition and have to pause it because you didn’t have everything you needed.

5. Develop a business plan, test, and roll out methodically.

You want to have everything planned out so you know exactly what you are doing.

These 5 points may not seem like much, but they will definitely help you in your transition from Legacy Voice to VoIP and UC&C. You want your business to run smoothly and efficiently. VoIP and UC&C don’t just help with cost and productivity, you also gain more options and convenience. This whitepaper explains each key in perfect detail.