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Implementing digital worker technology can significantly improve productivity while enhancing employee satisfaction. To ensure a smooth transition, follow these five best practices:
- Focus on Employee Needs: Tailor the digital worker technology to assist, not replace, your workforce. Focus on augmenting skills rather than automation for its own sake.
- Clear Communication: Be transparent about how digital workers will support employees in their roles and the benefits they’ll bring to daily tasks.
- Training and Upskilling: Provide hands-on training to help employees work seamlessly with digital workers. Upskilling opportunities are key to long-term success.
- Pilot Programs: Start small by launching pilot programs in select departments. Gather feedback to improve digital worker efficiency and experience before a company-wide rollout.
- Continuous Feedback and Improvement: Foster a culture of feedback to adjust digital worker roles, ensuring they adapt to changing business needs and employee preferences.
IBM’s HR department saw substantial gains in productivity and satisfaction after adopting a people-first approach with their digital workers.
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