5 Dimensions CIOs Can Be Assessed on Digital Transformation

Digital transformation is the hurdle that companies must cross in order to ensure survival and growth. It provides Chief Information Officers a framework to execute on existing, emerging, and new objectives that are relevant to digital change within the infrastructure of an organization.

In the age of digital transformation, the role of the CIO becomes central to a company’s survival. CIOs must deliver on digital transformation, and executives must be able keep tabs on their performance.

According to a 2016 IDC EMEA DX Survey among 1008 respondents, “55% of European organizations indicate that the CIO is the leading enterprise-wide digital transformation initiatives.” However, similar research shows that “only 17% of IT organizations are effective partners for the business on digital transformation.”

While in some cases, the role is not yet clear, here are 5 parameters against which the CIOs performance can be measured:

#1 Vision

Creating an innovation-oriented culture focused on generating multi-tier digital revenue streams while also improving performance should be the #1 priority on a CIO’s agenda.

#2 Customer-Centricity

Ensure an external customer focus for the entire IT organization is being built and develop expertise around consumer engagement to support discussions with the CDO and the business.

#3 Data-Driven Business

Digital transformation requires organizations to look at data in different ways. Ultimately, information should have the potential to be used to introduce new revenue streams for the organization and CIOs must focus on the same.

#4 Simplification & Integration

Establishing an Enterprise Digital Platform with a focus on modernizing enterprise applications, infrastructure, and systems to support the digital organization must be part of a CIO’s action plan.

#5 Talent Management

This entails rebalancing the talent portfolio within the IT department to scale up the required digital competencies as well as selectively incorporating new skills into the existing IT organization.

Based on these steps, you will need to think about the different KPIs and how these KPIs map to the different types of CIOs. If you don’t know what type if CIO your company’s CIO is, check out the link below to find out.


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