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Firstline Workforce in Digital Transformation
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Hi! My name is Matt.

As an HR professional, it’s my job to help companies achieve a successful digital transformation and the best way to accomplish that is to include firstline workers in your digital transformation efforts.

As more and more organizations commit to digital transformation, it’s essential that they invest in the people, processes, technologies, and tools for their firstline workers like they do with their other employees. Let’s take a look at some benefits your organization can experience by digitally enabling your firstline workers.

Organizational Success

Since firstline workers are an essential part of the digital transformation process, enabling firstline workers is essential to the success of an organization but only if decision-makers are forward-thinking and focus on the unique needs of this firstline workforce.

Positive Impact

Something that many companies don’t realize is that when they engage their firstline workforce, they will see a substantial positive impact on business operations. From more job commitment and less absenteeism to lower turnover, fewer safety incidents, and more sales, including firstline works in your digital transformation is essential to the overall success of your business.


Firstline workers often face issues that other workers don’t and these issues can cause them to disengage which will slow down your organization’s digital transformation. Since many companies can’t afford to have workers off the clock, it’s essential that businesses have a way to keep their firstline workers as informed as of every other worker at the company.

Empowering employees to be creative and work together securely will not only help your organization achieve their digital transformation goals but by implementing the right tools, you’ll be able to meet the needs of your firstline workers and support digital transformation across the entire organization as well.

If you want to learn more about including firstline workforce in your digital transformation efforts, click the link below for more information.