Hi! My name is Matt and I’m an IT professional.
Digital transformation is fundamentally shifting the way companies do business and empower their employees. As more and more companies seek to meet evolving employee expectations, this requires organizations to provide tools and solutions that allow all employees to confidently achieve results and make more valuable contributions to the organization. To ensure that your organization is operating as efficiently as possible, let’s look at how you can build for success at the firstline of business.
Digitally enabling firstline workers not only empowers them to be more engaged in innovation work but also allows efficiencies to be tracked automatically and reduces the duplication of tasks. The ability to augment firstline work with technology and data can deliver tangible benefits like increased productivity, improved quality of customer interactions, and improved analytical capabilities.
Close the Gap
Overall, customer-facing firstline workers like retail clerks, flight attendants, and nurses are almost twice as likely to have been digitally connected and empowered than firstline workers who produce, operate, or maintain products and equipment like farmers, factory workers, and mechanics. While not all organizations are as likely as others to digitally enable their firstline workers, there is a huge gap between where these organizations are today and where they need to be to ensure success.
Technology, Security, and IT
The adoption of analytics, communications and collaboration tools and learning and performance management represent the foundational areas for digitizing firstline work. The use of tablets, smartphones, and virtual workspaces is what can really empower and enable your firstline workers making the use of artificial intelligence, the internet of things, and endpoint security key to the future reality of the human/machine partnership.
All workers, from the boardroom to the executive team to middle managers and across the firstline workforce, must participate and benefit from digital transformation if you want your efforts to be successful.
If you want to learn how to build for success at the firstline of business, click the link below for more information.