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7 Critical Roles for a Culture of Positive Change

Is your organization struggling to sustain a culture of positive change?

With so much change and innovation around us, many organizations are finding it difficult to keep up. Large teams are now spread across time zones and continents, yet the focus remains on collaboration and resourcefulness.

To keep up, many businesses lean on process languages to drive operations. But the one thing that will never go out of style is the role people play in creating the conditions needed for change and innovation.

Technology can only get us so far in this world. The power of people cannot be underestimated or overlooked. Identifying and selecting people to be in the right roles and carry out the needed responsibilities will give you the best results.

There are seven roles that play a major part in creating a healthy change and improvement culture.

Here they are:

  • Process participant
  • Process expert
  • Process owner
  • Process champion
  • Chief process officer
  • Improvement specialist

Key stakeholders and domain specialists

Effective governance has to be like a highway, one side going and the other side coming. Arming your organization and teams with clear roles and responsibilities as described is fundamental to ensuring a positive and collaborative culture.

The RACI – Responsible, Accountable, Consulted, Informed – is a structured framework that can be helpful as you structure your team accordingly. You will also have to get the executive team on board as collaboration filters through the organization from the top down.

Want to learn more about the critical process roles needed within your organization? Click the link below for more information and to download a checklist of process improvement fundamentals.


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