In today’s competitive market, customer service stands as the backbone of brand loyalty and reputation. At the intersection of technology and the human touch lies a sweet spot that, when harnessed correctly, can propel a brand’s reputation and trustworthiness to unparalleled heights.
We surveyed 500 consumers of varying ages from across North America, APAC, and EMEA who report they’ve had a customer service experience in the past 60 days. The respondents varied by age and reported experiences across a variety of types of consumer-facing businesses.
Download this PDF to enhance your understanding of the changing expectations of customer experience.
