How Data & AI are Transforming the Social Housing Sector
Data and AI hold transformative potential for the social housing sector, in supporting human roles, improving customer interactions, and helping providers overcome challenges to meet growing demand. In this special focus, we share insights into the innovative data technologies that organisations in the UK and the Netherlands are implementing to transform processes and service delivery.
We also delve into the power of AI, sharing how it’s already making a difference and its incredible potential for moving the sector forward, by helping housing providers foster stronger relationships, improve operational efficiency, and build trust in the communities they serve. This includes our new AI-powered customer service solution Agentforce. Designed to revolutionise the way housing providers engage with tenants and stakeholders, it streamlines case management, automates routine queries, and enables predictive insight so frontline teams can focus on what matters most: delivering personalised, timely, and meaningful support. Read on to find out more.
