In its latest report, Aragon Research explains how UCC platforms are evolving into the central “digital work hub” for employees and organizations. For a UCC platform to be highly effective, it must seamlessly integrate hardware, software, and a variety of third-party business applications and devices. This integration ensures that workflows can be securely executed without disruptions.
According to Aragon, Webex’s offering is as follows:
- Cloud Collaboration: Webex integrates calling with meetings, messaging, and third-party business apps and devices.
- Fully Integrated Cloud Contact Center: Webex Suite includes a cloud contact center that seamlessly integrates with other Webex services.
- Collaboration Devices Integration: Webex supports integrated collaboration devices, including the Webex Room Series and video phones.
- AI-Powered Virtual Assistant: Webex features an AI-driven virtual assistant capable of executing commands and completing tasks.
- Robust Security: Webex’s security features are built on Cisco’s industry-leading platform.
Download this Report to begin optimizing your contact center strategy right away.
